Lehigh Hanson Technical Service Representative in Vancouver, British Columbia

AutoReqId: 6927BR

Line Of Business: Pipe

Department: Technical

Primary Location: Vancouver-BC

Job Posting:

Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products. Lehigh Hanson is part of the Heidelberg Cement Group, the global market leader in aggregates with leading positions in cement, concrete and other downstream activities. Following the acquisition of Italcementi, the Company employs some 63,000 people at more than 3,000 locations in around 60 countries.

Ocean Pipe, a division of Lehigh Hanson Materials Limited, is seeking a qualified Technical Service Representative. This position will reside in Vancouver, BC within the Pipe Region. The Technical Service Representative will report to the Customer Service Manager, Canada Region Pipe. The key targets for this role are:

· Elevation of the level of customer service in Pipe

· Ensuring timely and accurate complete of takeoffs for projects and quotations

· Working directly with sales groups to address project or quote related issues and customer specific requirements

· Working on projects and quotations from across Western Canada

· Recognizing and communicating opportunities to offer value added products and services during the takeoff process

· Working as part of a team to improve work flow and overall Titan performance

· ESSENTIAL RESPONSIBILITIES and TASKS

  • Perform detailed takeoffs and create shop drawings of all pre cast drainage materials from plans for incoming projects

  • Perform detailed takeoffs and prepare quote packages for distribution by Sales group

  • Create AutoCAD drawings for items requiring specialized design or dimension information

  • Working closely with Sales group to ensure orders and quotes are accurate, complete and up to date

  • Working towards team KPI goals

  • Develop working knowledge of municipal specifications from across Western Canada

  • Ensure assigned work is completed in a timely and accurate manner

  • Ensure status of projects and quotes is updated frequently

  • Execute the sales strategy and deliver on the regional sales goals and objectives

  • Ensure titan ERP system is updated as needed to ensure accuracy of work

MINIMUM QUALIFICATIONS

  • Technology diploma in civil engineering with some related experience or equivalent experience with a strong technical aptitude

  • Experience with sanitary and/or storm drainage systems would be an asset

  • Strong computer skills including AutoCAD and MS Office

  • Excellent communication, teamwork, decision making, and interpersonal skills

  • Problem solver with aptitude for focusing on customer service

  • Ability to work well under time and scheduling pressures

  • Team player with ability to establish and maintain good working relationships

  • Proven ability to set objectives and work independently

  • Flexibility and initiative to take on new tasks

BENEFITS & COMPENSATION

At Lehigh Hanson, we believe our employees play a key role in the company’s success and future growth. Lehigh Hanson’s comprehensive package of compensation and benefit programs reflect this belief. We strive to develop competitive pay programs that will attract, motivate, retain and reward employees.

Applicants must be currently authorized to work in Canada on a full-time basis.

CAIND321