Lehigh Hanson Customer Service Representative (Temporary Contract) in Vancouver, British Columbia
Line Of Business: Concrete
Primary Location: Vancouver-BC
Are you passionate about providing excellent customer service? Looking for a temporary job with career potential? Come and join an industry leader!
Before we get to the job, a little about us. Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products.
Lehigh Hanson is part of the HeidelbergCement Group, the global market leader in aggregates with leading positions in cement, concrete and other downstream activities. Following the acquisition of Italcementi, the company employs some 63,000 people at more than 3,000 locations in around 60 countries.
Ocean Concrete & Rempel Bros. Concrete, divisions of Lehigh Hanson Materials Limited, are looking for a temporary Customer Service Representative for a period of 10 months in their Vancouver Customer Service and Dispatch office. During the 10 months term the individual gets valuable insight into how we build strong relationships with customers by providing them with solutions based on product expertise. This position will reside in our Vancouver location.
Reporting to the Customer Service Representative Supervisor, this position will be part of our Customer Service Representatives and responds to customer inquiries, advises customers on technical merit of various mixes and products, receives and inputs concrete orders, determines schedule of deliveries, processes order information and other duties as required.
WHAT YOU'LL GET TO DO:
Consult with and advise clients regarding technical merits of various concrete mixes and value-added products;
Interact with customers on the telephone and satisfy their requests for information and changes in shipping requirements;
Input concrete orders, determine, and schedule delivery of concrete and negotiate timing with customers;
Support day-to-day operations in the dispatch office
WHAT WE'RE LOOKING FOR:
Some post secondary experience is an asset
Ability to work a full-time schedule for the next several months
Some experience in customer service
Experience interacting with customers on the phone is an asset
Experience in the Ready-Mix/Construction industry is an asset
Positive and enthusiastic attitude
Excellent interpersonal, oral, and written communication skills. Good telephone manner.
Proficiency in Microsoft Office and ability to learn new computer software
Demonstrated ability to work in a team environment