Lehigh Hanson Summer Intern in Redmond, Washington
Line Of Business: RMC (Ready-Mix Concrete)
Department: Customer Services
Primary Location: Redmond-WA
Lehigh Hanson-Cadman is seeking a summer intern for the Redmond CSR team. This position is a summer internship and reports to the Customer Services Manager. The Customer Service Representative provides customer service, is responsible for processing orders in computer software programs via call center, making recommendations, and selling value added products for both Aggregate and Ready Mix product lines.
Handles sales calls and provides recommendations to customers for value added products and services for both product lines.
While processing customer calls simultaneously enter accurate and concise information into Command Alkon and JWS dispatching software.
Quotes customers within a pricing structure.
Addresses customer concerns and questions, working closely with outside sales and quality assurance.
Communicates closely with team members to assure the timeliness of orders.
Provides relief dispatch for afternoon and vacation coverage.
Other duties as required.
Skills and Qualifications:
Proactive, positive, energetic, customer service personality.
Ability to articulate in a clear, concise manner, disseminating complete and accurate information.
Ability to deal effectively with people of multi-cultural societies.
Ability to type 30 words per minute while conversing with callers.
Basic math skills and ten key by touch.
Ability to perform multiple tasks simultaneously.
Ability to work under stress and maintain self-control under stressful circumstances.
Team player with ability to establish and maintain good working relationships.
Ability to sit for long periods of time.
Knowledge of map reading techniques a plus.
EEO Statement: Equal Opportunity Employer – Minority / Female / Veteran / Disabled