Lehigh Hanson Customer Service Representative in Redmond, Washington
Line Of Business: Concrete
Department: Customer Services
Primary Location: Redmond-WA
WE GIVE DOWN TO EARTH A WHOLE NEW MEANING
You experience our products every day, though you may not recognize our name. That’s OK. We’re focused on being great, not especially flashy.
We’re Lehigh Hanson. Our products build cities and towns, including stadiums that hold thousands of fans, and bridges that support millions of vehicles. We have thousands of employees across hundreds of locations in the U.S. and Canada, making us North America’s leading supplier of cement, aggregates, ready mixed concrete, asphalt and related construction materials.
We’re a tight knit team. While we strive to be the best, we do it with an attitude that is humble, accessible and down-to-earth. We don’t ask you to “fit in” to our culture. We invite you to add to it.
Lehigh Hanson-Cadman is seeking a qualified Customer Service Representative for the Redmond CSR team.
This position is full time and reports to the Customer Services Manager. The Customer Service Representative provides superior customer service, is responsible for processing orders in computer software programs via call center, making recommendations, and selling value added products for ready mix and aggregate product lines.
What you'll get to do:
Handles sales calls and provides recommendations to customers for value added products and services for all product lines.
While processing customer calls simultaneously enter accurate and concise information into Command Alkon and JWS dispatching software.
Quotes customers within a pricing structure.
Addresses customer concerns and questions, working closely with outside sales and quality assurance.
Communicates closely with team members to assure the timeliness of orders.
Other duties as required.
Who we are looking for:
Proactive, positive, energetic, customer service personality.
Ability to articulate in a clear, concise manner, disseminating complete and accurate information.
Ability to deal effectively with people of multi-cultural societies.
Ability to type 30 words per minute while conversing with callers.
Knowledge of Command Series Dispatch and JWS Aggregate software systems a plus.
Knowledge of ready mix and aggregates specifications and related product lines a plus.
Basic math skills and ten key by touch.
Ability to multi- task.
Ability to work under stress and maintain self-control under stressful circumstances.
Team player with ability to establish and maintain good working relationships.
Ability to sit for long periods of time.
Map reading skills a plus.
BRING YOUR HUMBLE OVERACHIEVER ATTITUDE AND LET’S ELEVATE OUR COMPANY EVEN HIGHER!
Lehigh Hanson offers highly competitive benefits with no waiting period to participate in medical, dental, vision, and life insurance programs. In addition, we offer a 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled