Lehigh Hanson Customer Service Representative in Redmond, Washington
Line Of Business: Concrete
Department: Customer Services
Primary Location: Redmond-WA
Cadman Materials Inc.
The Role and the Company
Cadman is a division of Lehigh Hanson. Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.
Cadman is seeking a qualified Customer Service Representative for its Redmond, WA, CSR team.
This position is full time and reports to the Customer Services Supervisor. The Customer Service Representative provides superior customer service, is responsible for processing orders in computer software programs via call center, making recommendations, and selling value added products for ready mix and aggregate product lines.
What you'll get to do:
Handles sales calls and provides recommendations to customers for value added products and services for all product lines.
While processing customer calls simultaneously enter accurate and concise information into Command Alkon and JWS dispatching software.
Quotes customers within a pricing structure.
Addresses customer concerns and questions, working closely with outside sales and quality assurance.
Communicates closely with team members to assure the timeliness of orders.
Other duties as required.
Who we are looking for:
Proactive, positive, energetic, customer service personality.
Ability to articulate in a clear, concise manner, disseminating complete and accurate information.
Ability to deal effectively with people of multi-cultural societies.
Ability to type 30 words per minute while conversing with callers.
Knowledge of Command Series Dispatch and JWS Aggregate software systems a plus.
Knowledge of ready mix and aggregates specifications and related product lines a plus.
Basic math skills and ten-key by touch.
Ability to multi- task.
Ability to work under stress and maintain self-control under stressful circumstances.
Team player with ability to establish and maintain good working relationships.
Ability to sit for long periods of time.
Map reading skills a plus.
Role operates in an office and a manufacturing environment with moving mechanical equipment, inclement weather, heat, humidity, elevated noise levels, and dusty conditions.
We are a drug free work environment.
What we have to offer:
Competitive base salary
Highly competitive benefits programs
401K plan with an automatic company contribution as well as matching contributions
Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled