Lehigh Hanson Dispatcher in Ottawa, Ontario
Line Of Business: RMC (Ready-Mix Concrete)
Primary Location: Ottawa-ON
The Company and the Role:
Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products.
Lehigh Hanson is part of the HeidelbergCement Group, a global leader in aggregates, cement, concrete, and other downstream activities. The Group employs over 60,000 people at more than 3,000 locations in 60 countries.
Lehigh Hanson is seeking a qualified Dispatcher who will manage the flow of scheduled orders and trucking logistics for a shipping area within a central dispatch environment for a ready mix concrete company.
This position will reside in Ottawa, ON.
THIS POSITION REQUIRES SOMEONE TO BE BI-LINGUAL (ENGLISH AND FRENCH SPEAKING)
What you’ll get to do:
Ensure efficient movement of trucks between assigned plants within a shipping area while effectively communicating with other dispatchers in order to meet the needs of an entire market area.
Maintain the proper resources to manage customer demand.
Review orders in the system for proper mix design, travel times, VAP needs, and correct job start times, and job or customer specific needs.
Communicate effectively with customers to provide up to date information in regard to the company’s ability to meet expected delivery times.
Communicate in an effective manner with all plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service.
Abides by all company policies and procedures in regards to the handling of drivers and equipment.
Complies with all company policies and procedures in regards to safety, environment, code of conduct.
Represent the company as our liaison between customers and operations personnel.
Scheduling future orders in the absence of the Lead Dispatcher.
Who we are looking for:
5 years’ experience in a ready mix dispatch environment.
Ability to work fluctuating hours in accordance with customer needs.
Demonstrated customer service excellence.
Work Saturdays as required by business needs.
Post-secondary education preferred but not required.
Excellent communication skills.
Familiarity with Track It and Command Series dispatching software.
Bilingual French/English is highly preferred.
Benefits & Compensation:
We appreciate that candidates have many questions when considering opportunities, so we want to let you know that we offer a comprehensive compensation and benefits package, which we like to share with candidates a little bit later in the process.
No search firms please.
Employer Statement: Lehigh Hanson welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.