Lehigh Hanson Dispatcher - Campbell Concrete in Houston, Texas
Line Of Business: Concrete
Department: Customer Services
Primary Location: Houston-TX
WE GIVE DOWN-TO-EARTH A WHOLE NEW MEANING
We’re Lehigh Hanson. Our products build cities and towns, including stadiums that hold thousands of fans, and bridges that support millions of vehicles. We have thousands of employees across hundreds of locations in the U.S. and Canada, making us North America’s leading supplier of cement, aggregates, ready mixed concrete, asphalt and related construction materials.
We might be a big company, but we appreciate and encourage our people to share their ideas and help shape our future. We want every one of our people to play an active role in growing our business. With our diverse product lines and locations across North America, there are opportunities to explore different roles and work on a variety of exciting and interesting projects.
We’re a tight knit team. While we strive to be the best, we do it with an attitude that is humble, accessible and down-to-earth. We don’t ask you to “fit in” to our culture. We invite you to add to it.
HERE’S WHAT YOU’LL GET TO DO
Campbell Concrete & Materials operates 23 ready mixed concrete plants throughout the greater Houston area. With more than 200 mixer trucks and nearly 400 dedicated employees, Campbell has provided a quality ready mix product for over 50 years. Currently, as part of Lehigh Hanson, Inc., one of the largest construction materials companies in North America, Campbell has access to the most knowledgeable experts in the industry. Campbell Concrete & Materials can provide a wide range of ready mixed concrete products to meet the requirements for all commercial, industrial, paving, residential projects, and DIY projects.
Campbell Concrete, a division of Lehigh Hanson, is seeking a qualified Dispatcher for our Houston, TX location.
Reporting to the Transportation Manager, the Dispatcher will provide effective customer service to internal and external customers by using in-depth knowledge of concrete products. This position will take customer orders and manage the flow of scheduled orders within a central dispatch environment for a ready mix concrete company (Campbell Concrete).
This opportunity is perfect for the professional who is looking to grow their career with an industry leader.
Having basic product knowledge in order to effectively process customer orders for material.
Communicating effectively with customers to provide up to date information in regard to the company’s ability to meet expected delivery times.
Review orders in the system for proper mix design, travel times, VAP needs, and correct job start times, and job or customer specific needs.
Communicate in an effective manner with all plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service.
Abides by all company policies and procedures.
Provide timely feedback to management regarding service failures or customer concerns.
Partner with the sales and production teams to meet and exceed customer’s expectations.
Represent the company as our liaison between customers and operations personnel.
HERE’S WHAT WE’RE LOOKING FOR
Minimum 3 years’ experience in a similar role.
Ability to work fluctuating hours in accordance with customer needs.
Must be available to work Saturdays as required by business needs.
High school diploma or equivalent.
Excellent communication skills.
Strong computer skills including Microsoft Office products.
Health & Safety issues addressed.
Fills in as needed to cover any other position with the department.
Demonstrated customer service excellence.
BRING YOUR HUMBLE OVERACHIEVER ATTITUDE AND LET’S ELEVATE OUR COMPANY EVEN HIGHER!
At Lehigh Hanson, we care a great deal about your health which is why there is no waiting period to participate in highly competitive medical, dental, vision, and life insurance programs. In addition, we offer a 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled