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Lehigh Hanson Inside Sales Representative - Inland Pipe - Concrete in Edmonton, Alberta

AutoReqId: 13194BR

Line Of Business: Pipe

Department: Technical

Primary Location: Edmonton-AB

Job Posting:

The Role and the Company:

At Lehigh Hanson our customers look to us for our expertise and experience; they trust us to help them be successful by being responsive and committed to service and quality.

Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.

Inland Pipe is a division of Lehigh Hanson Materials Limited. We are a local manufacturer and distributer of precast concrete pipes, manholes, and other related drainage products, at our highly automated, state-of-the-art facility located in Northwest Calgary, Alberta. The Inside Sales Representative position will be located in Edmonton and will report to the Customer Service Supervisor, Northern AB.

Key Targets of the Role

  • Achieve or exceed sales targets

  • Customer expectations clearly defined and updated in ERP system

  • Proactive customer call cycle

  • Minimize unnecessary credits and returns

  • Process work in timely fashion

  • Order book maintained and managed

  • Compliance with corporate standards and requirements

What You’ll Get to Do

  • Assist senior sales staff with market management, product pricing, sales strategy, sales goals for across Northern Alberta market

  • Develop working knowledge of municipal specifications for Western Canada with focus on local area specifications

  • Plan and attend formal and non-formal meetings with customers in order to drive market and sales strategy

  • Manage all technical aspects of quotes, projects and work with technical Sales team and engineering groups to address project or quote related issues and customer specific requirements

  • Prepare detailed accurate quotes and send to customers

  • Create and maintain comprehensive project documentation and correspondence

  • Communicate with customers, shipping and plant staff regarding product availability, delivery timeline and schedule

  • Perform detailed takeoffs, shop drawings and quote packages, and work thru approval process with clients for all precast materials as needed

  • Submit engineering requests as needed for items requiring specialized design or dimensional information

  • Recognize and communicate opportunities to offer value added products and services during takeoff and quoting process

  • Support of distribution coordinator and backfilling of the position on an as-needed basis

  • Assist Technical Marketing with creation and coordination of sales and marketing materials

  • Work as part of team to improve work flow and achieve team KPI goals

  • Ensure Titan ERP system is updated with accurate anticipation dates and orders are cleaned up when completed

  • Other duties as required

Essential Experience and Skills

  • Degree or Diploma in Civil Engineering or Business. P.Eng. or CET designations are an asset

  • General knowledge of the underground utility construction industry, technical knowledge of concrete and precast drainage products is an asset

  • Proficient with Microsoft Office software and engineering design software.

  • Strong track record of effective problem resolution and customer satisfaction

  • Strong negotiation and networking skills

  • Excellent oral and written communication skills

  • Ability to work well under time and scheduling pressures

What We Have to Offer:

  • Competitive base salary

  • Highly competitive benefits programs

  • Pension plan with an automatic company contribution as well as matching contributions, and RRSP options

Our pre-employment process includes: reference checks, a medical including drug & alcohol testing, and a criminal record and drivers abstract check may be required.

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