Lehigh Hanson Dispatcher RMC in Calgary, Alberta
Line Of Business: Concrete
Primary Location: Calgary-AB
Pay Class: Salaried Non-Exempt
The Role and the Company
Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies
The Ready-Mix Dispatcher role is based in Calgary, AB, and reports directly to the Transportation Supervisor.
What you’ll get to do
Receive customer orders and schedule deliveries to ensure customer satisfaction and transportation efficiencies..
Ensure quality product and timely deliveries to our customers with while focusing upon the company’s financial and productivity objectives.
Assist in responding to sales and customer requests, while enhancing customer satisfaction and public relations while fulfilling duties of the job.
Day-to-day dispatching of up to 80 ready mix trucks from 3 concrete plants.
Assist in implementing the company’s value-added product strategy.
Provide on-job customer support and directing of drivers, as well as miscellaneous projects and assignments.
Promote safe work habits and provide safe working conditions.
Essential Experience and Skills
Highly computer literate, proficient with MS Office, databases, and Kronos Timekeeper.
Minimum of 3 years of demonstrated customer service experience in a Ready- Mix or Aggregate related industry.
Experience in resolving problems and dealing with difficult situations.
Excellent written and verbal communication skills.
Demonstrated ability to be self-directed, with minimal supervision.
Ability to work in a fast-paced mental environment with capacity to multi-task.
Track record of continuous process improvement.
Punctuality, attendance, and dependability is absolutely essential in this role, with the ability and motivation to work some Saturdays, closing shifts and occasional demands of midnight, or early morning -shifts for large concrete pours.
Preferred Experience and Skills
Associated degree or greater education
Experience Dispatching high volume of commodities through software program a big plus.
Sales or customer focused experience
Ready Mix concrete business or related industry experience a big plus.
Knowledge of Command Data System, Trimble, and TrimView Truck Tracking not required, however a plus.
- Role operates primarily a professional office environment, but requires conducting business at manufacturing locations and job sites where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels.
What we have to offer
Competitive base salary and participation in our annual incentive plan
Highly competitive benefits programs
Company pension plan with an automatic company contribution as well as matching contributions
Lehigh Hanson offers highly competitive benefits with no waiting period to participate in medical, dental, vision, and life insurance programs. Lehigh Hanson is an alcohol and drug free organization
Our pre-employment process includes: reference checks, a medical including drug & alcohol testing, and a criminal record and drivers abstract check may be required.